All voice calls are protected using SRTP (Secure Real-time Transport Protocol), which provides military-grade encryption for audio streams. SRTP ensures that your voice communications are encrypted from the moment they leave your device until they reach the recipient, preventing any interception or eavesdropping during transmission.

For all data transmission, including SMS messages, API calls, and web traffic, we use TLS 1.3 encryption—the latest and most secure version of the Transport Layer Security protocol. TLS 1.3 provides perfect forward secrecy, meaning that even if encryption keys are compromised in the future, past communications remain secure. This ensures that your data cannot be decrypted retroactively, providing an additional layer of protection for sensitive information.

All data at rest is encrypted using AES-256 encryption, the same standard used by banks and government agencies. This means that even if physical storage is compromised, your data remains unreadable without the proper decryption keys, which are managed through a secure key management system with automatic rotation.

We maintain SOC 2 Type II certification, which demonstrates our commitment to security, availability, processing integrity, confidentiality, and privacy. This certification requires annual audits by independent third-party auditors who verify that our security controls are not only designed properly but are also operating effectively over time. SOC 2 Type II is considered the gold standard for cloud service providers and is required by many enterprise customers.

Our platform is fully GDPR compliant, meeting all requirements of the European Union's General Data Protection Regulation. This includes the right to data portability, the right to be forgotten, and comprehensive data breach notification procedures. We maintain detailed records of all data processing activities and have implemented privacy by design principles throughout our infrastructure. For healthcare organizations, our platform is HIPAA compatible, allowing you to handle protected health information (PHI) in compliance with Health Insurance Portability and Accountability Act requirements.

We also comply with PCI DSS Level 1 standards for payment processing, ensuring that all financial transactions are handled with the highest level of security. Our compliance framework is continuously updated to meet evolving regulatory requirements across different jurisdictions, helping you maintain compliance regardless of where your business operates.

Multi-factor authentication (MFA) is available for all user accounts, requiring users to verify their identity through multiple methods before gaining access. This typically includes something you know (password), something you have (authenticator app or SMS code), and optionally something you are (biometric verification). MFA significantly reduces the risk of unauthorized access, even if passwords are compromised.

API access is secured through API keys that can be scoped to specific permissions and rotated automatically or on-demand. Each API key is cryptographically generated and can be restricted to specific IP addresses, time windows, or rate limits. We support OAuth 2.0 and JWT tokens for programmatic access, allowing you to implement secure integrations with your existing systems.

Role-based access control (RBAC) allows you to define granular permissions for different users and teams. You can create custom roles with specific permissions for viewing, creating, modifying, or deleting resources. This ensures that users only have access to the data and functions they need for their role, following the principle of least privilege. All access attempts are logged and can be monitored in real-time through our security dashboard.

We maintain comprehensive audit logs for all activities across the platform, including API calls, authentication events, configuration changes, data access, and administrative actions. These logs are immutable, meaning they cannot be altered or deleted, ensuring a complete and tamper-proof record of all system activities. Logs are encrypted and stored in geographically distributed data centers with automatic backups.

Real-time security monitoring and alerting systems continuously analyze system behavior to detect anomalies, potential security threats, or unauthorized access attempts. Our security operations center (SOC) uses machine learning algorithms to identify patterns that may indicate security incidents, such as unusual login patterns, unexpected API usage, or potential data exfiltration attempts. When threats are detected, automated alerts are sent to our security team and, if configured, to your designated security contacts.

Security dashboards provide visibility into your security posture, showing metrics such as failed authentication attempts, API usage patterns, and compliance status. You can configure custom alerts for specific events, such as access from new IP addresses or unusual call volumes. All security events are correlated and analyzed to provide context and help identify potential attack vectors before they can cause damage.